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Wish to do business from home for a “actual firm” that everybody acknowledges and many individuals love? Right this moment’s the day to use to be an Apple At Residence Advisor!
What Does the Apple At Residence Advisor or Chat Agent Do?
These roles are part of the AppleCare program, which is Apple’s customer support wing. You’ll primarily be the entrance line in customer support. You’ll take buyer inquiries and assist them troubleshoot technical points, reply their questions, and remedy their issues.
Like several customer support job, it’ll require you to be a great listener so that you really perceive what the shopper’s challenge is, and then you definitely’ll be geared up and capable of remedy the issue. Apple is thought for excellent customer support, so that you’ll be anticipated to have the ability to supply it.
Apple has a fairly big selection of merchandise, however don’t fear: you received’t need to grow to be an professional in all of them.
{Qualifications} for Apple’s At Residence Positions
Apple itself states that you simply’ll want confidence, self-discipline, and the power to be self-motivated. You’ll additionally want a quiet, distraction-free workspace (their job description says it wants a door that can shut), a devoted web connection (which Apple will reimburse you for), and a spot to place the iMac laptop and headset that they’ll ship you.
You’ll take inquiries both over the cellphone or by way of chat, relying on what they’re hiring while you apply. You’ll additionally want to have the ability to sort at the very least 40 phrases per minute.
Your hours will fall throughout Apple’s buyer assist hours, which on the time of this writing go from 7am to 10:30pm Central time. (Chat companies can be found 24 hours a day, so you might find yourself with in a single day hours in case you’re a chat agent.) You received’t be on responsibility for all of these hours, however your shifts will fall inside that window. And, since you’re in a buyer assist function, you might be anticipated to work evenings, weekends, and holidays. Work hours may additionally flex up or down, relying on firm wants.
You don’t have to have any prior expertise with Apple merchandise, however it might definitely be an enormous assist. They do search for individuals with some type of technical troubleshooting background in addition to some customer support background, however in case you have both of those skillsets with out particular employment background, don’t let that cease you from making use of.
Advantages of Working from Residence With Apple
Apple is well-known for excellent firm advantages, and their at-home workers are not any completely different. Even in case you’re working half time, you’ll have entry to issues like paid day off, product reductions, and an important worker advantages package deal. Apple doesn’t state what the pay is for this place, however typical experiences fall within the vary of $14 to $16 per hour.
You’ll even be plugged right into a community of your colleagues and have the power to attach with them over chat and video chat, so that you’ll by no means need to really feel utterly remoted and alone even while you’re working from residence.
Coaching, teaching, and mentoring are all a part of their work atmosphere, as properly. Apple guarantees top-flight coaching alternatives that will help you be the most effective at what you do and put together you to go to the subsequent stage(s) in your job with them. Apple loves to advertise their workers, and their at-home workers are not any exception. You possibly can keep within the At Residence Advisor for so long as you need, however know that you simply’ll have the chance for development in case you do properly.
And — in case you’re into this type of factor — one of many actually enjoyable advantages of working for Apple is that you simply’ll get the within scoop on new merchandise earlier than most of the people.
Easy methods to Apply to Work at Residence for Apple
Like several job, there’s an utility course of. For the at-home job descriptions, every posting has a metropolis connected — however you don’t want to dwell in that metropolis to use. You possibly can dwell wherever within the US to work on this function.
The appliance course of begins with a questionnaire and a spot to submit your resume, and then you definitely’ll be topic to background screenings.
When you’ve been accepted, you possibly can start your paid coaching. Coaching sometimes lasts 5 to six weeks and it’s carried out on-line, on a set schedule with a dwell teacher. You’ll find out about Apple merchandise, troubleshooting methods, and use the on-the-job instruments that Apple supplies you. (These trainings sometimes happen on a set schedule, Monday-Friday or Tuesday-Saturday from 9am to 6pm Central.)
Able to get began? Be taught extra about Apple’s at residence jobs right here, or seek for openings right here.
