18 On-line Chat Agent Jobs You Can Do From Dwelling

Are you in search of distant chat agent jobs the place you don’t have to speak on the cellphone? Maintain studying; this publish has you lined.

Again after I was in faculty, I labored for a telemarketing firm. Whereas the gig itself was versatile and paid properly, it exhausted me. As a rule, folks didn’t need to converse on the cellphone (which I get), so I must take care of their anger, irritation, and many curse phrases and hang-ups.

Over time, I dreaded entering into to work. After faculty, I labored for Medicaid, doing prior authorization for nursing visits and residential medical tools. Once more, I used to be on the cellphone for lengthy durations coping with disgruntled suppliers — no enjoyable!

Whereas many make money working from home jobs are phone-based, the Web has opened up a brand new breed of customer support that doesn’t require being on the cellphone.

In truth, reside customer support chat is changing into more and more in style day by day. A few of these on-line chat agent jobs require background data of a selected space, and lots of of them require you to sort a sure variety of phrases per minute, so be sure to learn the entire superb print earlier than making use of.

What are the necessities for being a distant chat agent?

To change into a web based chat agent, most firms require candidates to have a highschool diploma or GED, glorious written communication abilities, and a quick and correct typing velocity. Many firms additionally require not less than one yr of customer support expertise; nonetheless, there are some firms that may rent inexperienced persons with none expertise. You’ll additionally want a pc or laptop computer, a hard-wired, dependable web connection, and a quiet place to do your work.

18 distant chat agent jobs you are able to do from house

Distant chat agent jobs are in excessive demand. There are normally extra candidates than there are open positions. In the event you’re set on being a chat agent, you’ll must test with these firms continuously to see if any new openings come up. If they provide e-mail job alerts, I extremely counsel signing up for them so that you just don’t miss any new openings.

1. ACD Direct – Brokers

ACD Direct hires unbiased contractors for quite a lot of call-based positions; nonetheless, they’re continuously increasing their choices, and so they could often have non-phone positions. Present brokers will get precedence for the non-phone positions, so that you’ll must spend a while on the cellphone earlier than being eligible for the non-phone gigs. 

• ACD Direct doesn’t rent within the following states: California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, or South Dakota. 
• Should cross a legal background test. 
• ACD Direct will get a 3.2-star score on Glassdoor.com.

2. Chatdesk – Chatdesk Skilled

Chatdesk is a New York-based firm that hires freelance buyer assist brokers to deal with inquiries by way of social media (Fb, Instagram, Twitter (X), and TikTok), e-mail, textual content, and chat. Shifts are versatile, and you’ll work days, nights, and weekends. For these entry-level roles, you’ll want the next:

• Not less than 18 years of age.
• Wonderful communication abilities and a spotlight to element.
• Your individual laptop and web entry.
• Chatdesk will get a 4.4-star score on Glassdoor.com.

3. Concentrix – Dwelling Agent

Concentrix gives enterprise options to all kinds of firms, and typically, they contract with firms that want distant chat brokers. These positions are likely to fill quick, so that you’ll need to test with them periodically for openings.

• On-line chat associates are accountable for offering fundamental to advanced buyer and technical assist.
• Hires in most states within the US, in addition to world areas.
• In line with Certainly, the typical pay is not less than $15.18 per hour; these are W2 roles.
• Concentrix will get a 4-star score on Glassdoor.com.

4. Foundever – Buyer Service Brokers

Foundever, previously the Sitel Group, hires full-time and part-time W2 workers to offer customer support to manufacturers from across the globe.

• Many roles embrace cellphone work, however they do often have chat, e-mail, and social media positions obtainable.
• The typical pay fee is $16-$18 per hour, in keeping with previous job openings.
• Foundever hires inexperienced persons with a highschool diploma or GED.
• Some positions are location-dependent.
• Foundever will get a 3.8-star score on Glassdoor.com.

5. Guitar Middle – CHAT Agent

Guitar Middle often has full-time distant and hybrid job openings for distant chat and gross sales brokers. These positions are typically location-dependent, and brokers will need to have the next {qualifications}:

• Candidates should be music lovers and have a ardour for serving to folks.
• You’ll want a highschool diploma or GED and not less than two years of expertise.
• It’s essential to be capable of sort 30 phrases per minute (WPM).
• Use the key phrase distant if you’re looking out on their web site.
• Guitar Middle will get a 3.1-star score on Glassdoor.com.

6. Hopper – Journey Expertise Brokers

Hopper hires full-time brokers with not less than two years of expertise utilizing a world distribution system (Sabre, Apollo, or Amadeus).

• On this position, you’ll help clients utilizing e-mail and chat.
• Hopper affords a aggressive wage and intensive advantages, together with medical insurance.
• They rent workers from all world wide.
• Hopper will get a 3-star score on Glassdoor.com.

7. InboxDone – Inbox Managers

InboxDone hires US-based freelancers to handle e-mail, social media, assist desk tickets, and different administrative duties. For these part-time positions, no expertise is required, however it is best to have glorious communication abilities, be detail-oriented, and have a excessive stage of empathy and emotional intelligence. In these roles, you possibly can work from wherever, and also you’ll have a versatile schedule.

• The beginning pay fee is $17 per hour, plus paid holidays and bonuses.
• You’ll want to offer your personal laptop computer and web connection.
• InboxDone will get a 4.9-star score on Glassdoor.com.

8. LiveChat – Help Hero

LiveChat often has distant job openings for assist heroes (chat brokers). The pay fee for this position is unknown.

• You’ll want quick and correct typing abilities, not less than 40 WPM.
• Should have an ideal command of the English language.
• LiveChat, owned by Textual content, receives a 3.9-star score on Glassdoor.com.

9. LiveWorld – Social Media Brokers

LiveWorld hires part-time social media brokers to carry out duties like social media moderation, buyer assist, engagement, and monitoring.

• Should have 2-3 years of expertise in on-line moderation and powerful typing abilities.
• Should have the supply to work some nights, weekends, and holidays.
• I heard from one reader that this place pays minimal wage.
• LiveWorld will get a 3.7-star score on Glassdoor.com

10. ModSquad – Mods

ModSquad contributors concentrate on digital engagement, akin to moderating content material, chatting with clients, managing communities, dealing with buyer assist, and updating social media accounts.

• On this position, you’ll work as an unbiased contractor.
• You may create your personal schedule and decide the initiatives you’re employed on.
• At present, it has contractors in 90 international locations world wide who communicate 50 completely different languages.
• In line with Glassdoor.com, the typical pay is $17 per hour.
• ModSquad will get a 3.2-star score on Glassdoor.com.

Associated Content material: Distant Discussion board and Chat Moderator Jobs

11. OutPLEX – Buyer Service Reps

OutPLEX often hires on-line chat assist brokers within the US, Columbia, and the Dominican Republic. Brokers could must make cellphone calls to resolve points. For these positions, it is best to:

• Have the ability to sort 30-50 WPM with zero errors.
• You’ll want a highschool diploma and a Home windows Working System.
• Should have glorious spelling, grammar, and communication abilities.
• The typical pay is $17 per hour, plus advantages.
• OutPLEX will get a 4-star score on Glassdoor.com.

12. Robert Half – Buyer Help Brokers

Robert Half is a staffing company that always has distant job openings for buyer assist and social media brokers who deal with inquiries by way of chat, e-mail, social media, and textual content. For many jobs, you’ll want glorious communication abilities, consideration to element, and good time administration abilities.

• Positions are location-dependent.
• Robert Half has distant short-term, everlasting, and contract positions.
• Wage varies primarily based on many components.
• Robert Half will get a 3.8-star score on Glassdoor.com.

13. SimplrFlex – Consultants

SimplrFlex hires unbiased contractors to reply assist tickets on-line. No cellphone work or interview is required. Simply register for an account, full 10 check tickets to showcase your written communication abilities, after which give them 1-10 days to evaluate your utility. In the event you cross the check, you’ll be invited to fill out paperwork and full a legal background test. With SimplrFlex, you possibly can log in anytime to make extra cash answering tickets. 

• Doesn’t rent within the following states: CA, IL, MA, NY, UT, VT, WA, or WI.
• Funds are distributed by way of PayPal or Venmo.
• SimplrFlex will get a 3-star score on Glassdoor.com. 

14. Site123 – Gross sales Chat Specialists

Site123 hires US-based distant gross sales chat specialists to help clients by way of chat and e-mail. To use for these roles, you’ll must submit a resume to [email protected].

• Should be tech-savvy and perceive the web site builder discipline.
• You should have confirmed expertise in gross sales and customer support.
• Should be educated of social media platforms like Fb, Twitter, and LinkedIn.
• Site123 will get a 4-star score on Glassdoor.com.

15. SiteStaff – Chat Hosts

SiteStaff hires skilled chat hosts who’re in a position to deal with 3-4 ongoing conversations on the similar time.

• You should be positioned in Denver, Colorado.
• Should be capable of sort 65-75+ WPM.
• It’s essential to have glorious punctuation, grammar, and spelling.
• Bonus factors in the event you’re bilingual.
• SiteStaff will get a 3.3-star score on Glassdoor.com.

16. The Trevor Mission – Chat and Textual content Counselors

The Trevor Mission is a useful resource for LGBTQ youth who want emotional assist. They rent on-line chat and textual content counselors to assist LGBTQ youth across the clock.

For these positions, you will need to:

• Have glorious, quick, and assertive communication abilities.
• They rent in the US and Mexico and are open 24/7, three hundred and sixty five days a yr.
• These are W2 positions that include advantages.
• The Trevor Mission will get a 2.5-star score on Glassdoor.com.

17. Wayfair – Chat Gross sales Brokers

Wayfair hires distant employees from the US, Canada, Germany, India, Poland, the UK, China, and Eire. For these distant chat jobs, you’ll want:

• Typing velocity of 45 WPM.
• Two years of gross sales or service expertise.
• Should be snug working in a fast-paced surroundings, dealing with a number of chat messages without delay.
• The place comes with hourly pay and month-to-month bonuses, and your tools is offered.
• Wayfair will get a 2.9-star score on Glassdoor.com.

18. Upwork – Chat Help Specialist Jobs

Upwork is a contract market the place freelancers can join with firms that want their abilities. With Upwork, you possibly can create a profile that showcases your abilities and experience, and you may also browse freelance assignments on the location and submit bids for gigs that you just’d wish to work on.

One chat agent job I discovered was for a chat agent to reply questions on insurance coverage by way of textual content, e-mail, and thru their app, and the pay fee was $12.50-$22.00 per hour.

Upwork does cost a charge for utilizing their platform, and charges will be seen under:

• $0-$500 in earnings – 20% service charge
• $500.01-$10,000 in earnings – 10% service charge
• $10,000.01 or extra in earnings – 5% service charge

Since Upwork isn’t the hiring firm, be sure you educate your self on widespread make money working from home scams. You need to by no means pay for tools (check-cashing rip-off), purchase reward playing cards, settle for funds off of Upwork, or give out private info. Learn these rip-off prevention suggestions earlier than getting began on the platform.

Different methods to seek out on-line chat jobs

In the event you’re searching the online and spot {that a} web site has a reside chat agent field perform, look on their profession web page and see in the event that they rent distant chat brokers. Some firms use third-party employers to fill their chat agent positions, however others rent in-house. Some chat agent capabilities are automated by means of synthetic intelligence (AI), nevertheless it’s value exploring to see if the corporate could be hiring. You may normally discover a hyperlink to the corporate’s profession web page of their web site’s footer.

Different avenues to discover are enterprise course of outsourcing (BPOs) and staffing web sites like Daring Enterprise, Conduent, Kelly Companies, Randstad, and Adecco. Not solely have they got distant job openings, however you may also discover these one-off job alternatives for chat assist brokers.

Are you able to tolerate a little bit cellphone work?

In the event you’re in search of extra chat agent jobs, take a look at FlexJobs – they’ve many choices. Simply just remember to totally learn the job description. Many reside chat agent jobs require cellphone assist, so in the event you’re towards being on the cellphone, you’ll need to be sure that the place is 100% on-line chat, e-mail, and social media.

In case you are OK answering some inbound cellphone calls, firms like 5CA, Amazon, Apple, NexRep, Omni Interactions, Smith.ai, SupportNinja, and Wrrk supply house chat jobs that mix cellphone, e-mail, chat, and social media work.

Receives a commission for sexting?

One phrase of warning: cellphone actresses’ chat agent jobs are intercourse chat operator jobs. I need you to know what you’re making use of for in the event you run throughout these job postings. I don’t cowl this chance or cellphone intercourse jobs on the location. In the event you’re thinking about working from house as a chat intercourse operator, WAH Adventures has a listing of hiring firms.

Greatest on-line chat assist jobs

In the event you’re nonetheless not discovering your dream on-line chat job, test to see in the event you can join job alerts out of your favourite firms and job boards. This fashion, you’ll be the primary to learn about present chat job openings.

As extra firms go browsing with their companies, extra distant chat agent jobs will change into obtainable, and I’ll proceed to replace this record as new ones pop up.

Make sure to join our e-newsletter, the place we share different on-line chat jobs that we discover!

Do you will have a distant chat assist job? Which firm do you’re employed for? Drop us a word; we’d love to listen to from you!

Initially printed January 21, 2015. Content material up to date January 2025.