Replace: After an AWS outage this morning, our servers received overloaded and it corrupted some person knowledge. We have now now recognized a safety challenge the place some customers had been capable of see thumbnails of cameras that weren’t their very own within the Occasions tab. Fortuitously, they weren’t capable of view reside streams or watch these movies, solely the thumbnails had been seen.
Thus far we’ve collected 14 experiences of this taking place, however we’re presently figuring out all affected customers. These affected customers will probably be notified asap. We can even ship notification to all Wyze customers explaining what occurred.
As quickly as we noticed these experiences we took down the Occasions tab. We then added in an additional layer of verification for every person earlier than they might see thumbnails. To be further secure, we at the moment are power logging out all customers who’ve used the Wyze app immediately to reset tokens.
We are going to clarify in additional element as soon as we end investigating precisely how this occurred and additional steps we’ll take to ensure it doesn’t occur once more. Once more, we’re very sorry for the inconvenience immediately. Due to everybody who helped report incidents and helped get units again on-line. Our deepest apologies to everybody affected.
