We’re coming into a busy hiring season within the work-at-home world. As such, I regularly get questions inquiring in regards to the legitimacy of particular firms. A kind of current inquiries was about TTEC. If in case you have been questioning about this firm too, listed below are the small print.
TTEC, previously often called TeleTech, is a worldwide firm that homes over 50,000 staff, a lot of whom earn a living from home. The corporate boasts about their quantity six rating on FlexJobs 2019 “Prime 100 Corporations With Distant Jobs” annual checklist.
Their goal, mission, and imaginative and prescient are so as to add humanity to enterprise, develop rapidly by making buyer interactions personalised and interesting, and to be the world’s most emotionally linked, precious, and revered group.
Equal Alternative after which Some
TTEC has a “Melting Pot of Awesomeness,” as said on their web site, about us, web page. They’ve a video the place you possibly can find out about how they assist gender variety and the strengths that make all of us distinctive.
Not solely does TTEC embrace the variations between their staff, however additionally they give again to the neighborhood. Their web site makes it identified that their goal is to ship humanity to enterprise, and in 2007, they created the TeleTech Group Basis.
Should you like firms who’re philanthropic and invite their staff to be a part of the outreach, this place could also be match for you. The neighborhood involvement has donated greater than $4,000,000 to assist organizations in training and neighborhood success. Their focus is on ensuring all communities have the proper instruments to coach their youngsters and residents correctly. They mix expertise and other people to assist in giving shoppers the very best expertise doable.
Why work for TTEC?
TTEC @house is an outsourcing sector of TTEC that expands the concepts of what an workplace is to what an workplace could be. They use a well-educated work-for that’s versatile, expert with expertise, and expert with problem-solving options. Associates who earn a living from home will use the TTEC expertise, purposes, and back-office capabilities. This format will assist create a novel program for all 3.5 million shoppers who want service with TTEC.
They worth staff who lead day-after-day, do the proper factor, discover understanding, who reside life passionately, and who can act as one unit.
The positions out there for working at residence are customer support representatives, technical assist representatives, and licensing managers. Licensing managers will principally take care of healthcare.
TTEC seems to be for his or her @residence division to work from Canada or the US. They’re looking for to seek out staff who desire a dependable, fulfilling, versatile job who’re tech-savvy, and able to help prospects with quite a lot of customer support and technical wants.
If you work with TTEC @House, you possibly can work as a telephone, chat, or social media consultant.
In case you are seeking to be a customer support consultant, look to be prepared to seek out options to buyer issues, and be a constructive particular person with knowledgeable perspective. You’ll want a highschool diploma or a GED to use, and should be the age of 17.
Should you’d prefer to work in technical assist, be sure that to learn the placement the job is accessible. In case you are working in the US the place is just out there for sure states similar to Alaska, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Minnesota, Montana, Mississippi, Missouri, New England, New Hampshire, North Caroline, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wyoming.
A technical assist specialist could have a fast-paced place the place they are going to assist shoppers troubleshoot technical points and give you options to the issues. It would be best to put prospects’ wants first, and need to be a folks pleaser.
The necessities for a technical assist consultant embrace: two years of school or technical college, or utilized work expertise. Earlier technical consultant experiences is a bonus. You should be literate in computer systems, pc information, and have expertise with software program. You have to even have wonderful verbal and written expertise. This place is a fast-paced place. In case you are good at multi-tasking and dealing with a excessive name quantity whereas fixing technical issues, this @residence work is the proper one for you.
The medical health insurance agent or supervisor must be empathetic, service-oriented, and be licensed within the following states (for the US positions): Alaska, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Minnesota, Montana, Mississippi, Missouri, New England, New Hampshire, North Caroline, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wyoming.
You will have to talk with prospects about healthcare-related merchandise every day. Help Medicare-eligible people to seek out providers that finest match their wants. Reply healthcare-related questions, together with plans, pharmacy, and drug formulation. You will have to help prospects with enrollment if the scenario applies.
In case you are seeking to work within the healthcare sector of TTEC, be sure that to be licensed, have six months of gross sales background, have wonderful communication expertise, and have the ability to adapt to totally different conditions with ease.
@House Advantages
The TTEC associates have alternatives like speaking with prospects day-after-day—with quite a lot of communication channels. They’ll achieve expertise by way of TTEC College programs and can develop new expertise. They’ll obtain recognition, bonuses, and performance-based rewards.
Staff even have a chance to construct numerous friendships, expertise enjoyable actions, and have many profession development alternatives. Their principal shoppers are forward-thinking firms that share passions of buyer expertise, lasting connections, and drive.
@House Necessities
All staff must have a working information of computer systems, the web, and electronic mail. Additionally, you will require a quiet, non-public place to work the place you’ll not be interrupted.
Apple/iMac computer systems usually are not suitable with the TTEC expertise, and wifi won’t work for the purposes. You will have a USB Headset, a USB drive, and a devoted landline. It’s important to be hard-wired into the web.
You’ll work with a recruiter to seek out initiatives that can work along with your potential and availability. And you should have a workforce chief/coach who will reply any questions you’ve gotten when you’ve gotten them, or when you hit a expertise snare. They are going to be educated for a greater understanding of the TTEC expertise, together with, the back-door capabilities, packages, apps, and different types of communication that prospects could require.
For different info about TTEC, be sure that to take a look at the Q&A web page on their web site.
Working at TTEC@residence Evaluations
Primarily based off of seven,800+ evaluations, the TTEC staff have rated the corporate at a 3.5 out of 5 stars. One widespread assertion in regards to the firm was that it does provide coaching experiences however desires all staff to be taught in a good timeframe. One other con, as claimed by somebody who rated the corporate as a 5-star firm to work for, is that the coaching programs could be overwhelming because of the quantity that an worker has to do month-to-month.
Different lower-rating feedback needed to do with taking time without work or the dearth of assist from their workforce chief throughout coaching. The frustration about taking time without work was that it appeared as if the corporate wasn’t as versatile as they state. The feedback in regards to the lack of assist had been that it gave the impression to be that leaders had been by no means round when the worker wanted them and that the opposite workers members didn’t take the work critically.
All of those feedback are typical of work-at-home customer support work. Despite the fact that it’s versatile, it might not be as versatile as some folks would really like. You continue to want to stick to a schedule. You’ll be able to’t come and go as you please.
Conclusion
TTEC is an organization that has been in enterprise since 1982. They’ve saved up with the occasions by shifting into a worldwide and work-at-home area. The significance of the fast turnaround time of the client-representative relationship works to construct buyer loyalty and worker advantages.
The corporate was rated as one of many high 100 work-from-home jobs from FlexJobs in 2019, they usually have many awards, accolades, and recognition for his or her staff. Whereas the general evaluation of working on the firm is a 3.5 out of 5 stars, most name middle jobs rank decrease and each job on this business is prone to be fast-paced. It’s a typical theme of working with the general public and requires a particular kind of persona.
If this job sounds prefer it’s place so that you can begin, take a look at their web site and see their utility course of. And at all times be sure to are coping with the precise firm and never a scammer posing as them. Right here’s a useful guidelines of pink flags to search for. You’ll be able to at all times contact the corporate on to confirm it’s them.
