Share this
In case you’ve been studying about work-at-home alternatives, you’ve most likely come throughout Liveops. Liveops is a name middle that takes a number of varieties of calls from their shoppers. In case you’re all in favour of distant positions and don’t thoughts being on the cellphone, maintain studying for the complete story on working as a Liveops agent.
Liveops Jobs
These are all phone-related jobs, both making or receiving calls (or each!). Calls are made and obtained for inbound gross sales, insurance coverage gross sales, insurance coverage claims, well being care, roadside help, and common customer support. Liveops contracts with applications and firms that want some of these brokers, and rent impartial brokers to deal with the calls. That’s the place you are available!
Every “class” of name is known as a “line” with Liveops. As a name middle agent, you possibly can select to work on one line, a number of traces, and even all of them. They suggest right here that you simply decide one line to start out with after which increase as you get extra snug and construct your expertise.
With Liveops, you’re employed as an impartial contractor with a six-month contract. That implies that you’re not entitled to worker advantages… but it surely additionally means that you’ve got loads of management over when and the place you’ll work. You set your individual hours (although it’s important to be “on the clock” for at least half-hour every work session) and work as a lot or as little as you need.
As an impartial agent, you’ll have entry to assets and coaching that can assist you discover ways to enhance. There are program specialists and different employees members at Liveops devoted to serving to you, answering your questions, and giving the additional assist you want as you be taught the ropes or work by means of any challenges which will come up. You’ll even have entry to all the opposite Liveops brokers through boards the place you possibly can share info and techniques for all features of your work.
Getting Paid with Liveops
There isn’t a set pay fee if you work with Liveops — your pay is set principally by the shoppers on the road you select to work. Some shoppers pay a flat fee per minute of precise speak time (for instance, a typical fee is 25 cents per minute of speak time). Some pays a base fee with a fee bonus, and others are totally commission-based.
When it’s time to receives a commission, it’s your duty to submit your bill utilizing the Liveops platform. Funds are made by Liveops (not by your shoppers) and might be made by test or direct deposit twice a month.
What It Takes to Work from Dwelling With LiveOps
As a result of it is a job that requires you to work on the cellphone, you’ll want a workspace that’s in a quiet place and freed from distractions. That mentioned, since you set your individual hours, you possibly can simply resolve to work when it’s quiet. Customer support expertise is a plus!
Earlier than you can begin working with Liveops, you’ll want to finish their certification course. There’s no payment for the course, however you additionally aren’t compensated in your time taking it. There are extra certification programs and product data that you simply may be required to be taught, and people aren’t paid for both. The trade-off, nonetheless, is that after you’re licensed or have mastered a given product and perceive its new options, you’re certified for extra work that may include higher pay.
Logistically talking, you’ll want a number of issues. A devoted cellphone line, web connection, headset, and pc are must-haves. The Liveops platform isn’t appropriate with Apple’s working system in the meanwhile, so that you’ll want a Home windows pc. You’ll additionally must get your individual Tax Identification Quantity — both a social safety quantity or an Employer Identification Quantity (EINs are free from the IRS and simple to get — they’re an awesome various in case you don’t need to share your social safety quantity).
Liveops brokers should stay within the US and be 18 or older. You’ll undergo a multi-step utility course of that features a background test and a voice audition. When you get by means of the appliance and move the onboarding certification, you’ll have the ability to begin taking calls and being profitable.
Perks of Working With Liveops
Most of the perks that include working for Liveops must do with flexibility. You really can decide your individual hours. You “decide your individual future” in a way by choosing the alternatives which might be the most effective match for you, and by persevering with to be taught and develop within the course of. There’s sometimes a minimal variety of hours it’s essential work every week to stay lively. That’s decided by the shopper and could also be as little as 10 hours per week.
Working with Liveops won’t be probably the most profitable work-at-home alternative on the market — frankly, the pay isn’t nice until you’re bringing in hefty commissions — but it surely’s a good way to get began with working from house. It additionally makes a implausible option to complement your different revenue streams in your downtime. In reality, lots of their agent success tales are from individuals who do Liveops along with different part-time jobs! If you wish to get your toes moist by working from house, this may be the fitting option to get began.
Downsides of Liveops Jobs
Whereas some folks aren’t snug with gross sales calls, these are the alternatives that include the very best payoff. In any other case, the pay is on the decrease finish of the size. Most of the incoming gross sales calls are from individuals who noticed an commercial in an infomercial, junk mail marketing campaign, or different advertising and marketing marketing campaign and have an interest within the merchandise. By being educated, pleasant, and useful, you’ll not solely present an awesome service to those prospects, however you’ll have the ability to develop your individual revenue.
Moreover, your cellphone line should be devoted solely to Liveops. Meaning you possibly can solely have one designated “house workplace” at any given level. You received’t have the ability to take work calls when you’re on trip, for instance, although if it’s an extended trip you possibly can have your online business deal with transferred. The place is really home-based.
Coaching alternatives aren’t paid, although they do open the door to raised earnings sooner or later. And many individuals don’t like commission-based work, which could make it robust to make the form of cash you need to make from house.
Stacie’s Liveops Nation Story
Stacie is a member of Liveops Nation. Liveops has an A+ ranking with the Higher Enterprise Bureau and has been voted one of many High 100 Distant Work Firms to observe by FlexJobs. Stacie has been working from house as a customer support consultant for Liveops for over a 12 months and has a beautiful story to inform.
Why did you select to work at home?
I used to be a stay-at-home mother for over 17 years, placing my household first and devoting a lot of my time to caring for my disabled son and three different youngsters. Our son handed away in November 2013 after 14 years of valiantly preventing; instructing classes of affection and gratitude to all who knew him. There was an vacancy that might by no means be stuffed, however with time I knew I had a lot extra to provide. I wanted an outlet. A option to really feel fulfilled and productive whereas nonetheless being current for my household and Liveops gave me the work-life stability I wanted.
What made you apply to Liveops?
I actually stumbled upon Liveops. As I discussed, I used to be in the hunt for an incredible firm that supplied the pliability I wanted whereas nonetheless filling the necessity to take action far more. Once I began with Liveops, one thing simply felt completely different. I bear in mind slinking off into the basement to file my voice audition; away from the noisiness that’s my family. Every step of the way in which I felt extra excited, nervous, and like I used to be on the precipice of one thing massive. One thing that was going to vary our lives. Dramatic? Possibly. True? Completely. I jumped in headfirst and have by no means seemed again.
How lengthy have you ever been with the corporate?
I’ve been part of Liveops Nation for the previous 1½ years.
How has this place allowed you to fulfill your private wants/objectives?
The work-life stability I’ve attained as an impartial agent has confirmed to be, by far, probably the most wonderful advantage of being part of Liveops Nation. My partnership with Liveops has empowered me to flourish as an impartial enterprise proprietor whereas becoming fantastically into our way of life; permitting me to proceed being current for my youngsters and household. In all honesty, I nonetheless pinch myself. That ever-elusive work-life stability has turn out to be a actuality and for that, I’m really grateful.
Liveops maintains a complete and strong studying setting accompanied by an incredible assist community that emphasizes agent accountability whereas facilitating particular person achievement. Liveops has confirmed to be a dedicated companion offering brokers with the instruments and assets very important to success. This has given me the chance to not solely contribute to our household’s monetary safety however, most significantly, to realize a way of self. To discover a “new” me.
There’s immense delight within the work I do. As an impartial agent offering assist to sufferers, I’m each grateful and acutely cognizant of the influence human connection has on one’s general well-being. This isn’t only a “job,” it is a calling. Having the ability to assist, join with, hearken to and finally forge relationships of belief and hope with our people has stuffed me with such gratitude and appreciation. I’m really indebted to Liveops for this chance to serve.
What challenges do you face on this place?
The largest problem I’ve confronted as an agent is exercising persistence. The beauty of partnering with Liveops is the good potential for development and alter. With so many consumers providing completely different alternatives it’s straightforward to need to bounce proper in and sort out an thrilling new line. This course of can, understandably, take time.
I began out in a gross sales place and whereas I loved it totally I used to be anxious to place my expertise and data to make use of in an space that I felt higher suited to. When the chance lastly offered itself I used to be excited and elated! My onerous work, dedication, and persistence had confirmed to be the important thing to my future success and was about to repay in ways in which I by no means dreamed attainable.
What’s your typical week like? (ex. scheduling, working a shift, getting paid, and so forth.)
I sometimes work Monday-Friday 8 a.m. to 2 p.m. That is the schedule that works greatest for me however the fantastic thing about being part of Liveops Nation is that I can tweak my schedule to accommodate my life. If I would like to start out later or end earlier, take a time off, or squeeze in an appointment I’ve the latitude to take action which, when elevating youngsters, is a fully wonderful perk! Fingers down one in all THE greatest features of the job!
I really like invoicing! It’s a nice motivator to see the fruits of my labor after I log in. It undoubtedly serves to assist set and obtain my private objectives!
Liveops is each immediate {and professional} on the subject of paying invoices. Now we have the selection of a paper test or direct deposit. I selected the latter and funds on my invoices are all the time correct and on time.
Liveops Software Course of
The next solutions have been supplied to us by the Liveops SVP of Advertising and marketing.
What’s the appliance course of like?
Totally obtainable on-line, the appliance course of is a straightforward step-by-step course of. Since we do require a background and credit score test, the method sometimes takes a few weeks to finish.
Are there any charges concerned?
There isn’t any payment to use; nonetheless, all impartial contractors invited to offer providers for our shoppers should move a background and credit score test which is carried out by means of a 3rd social gathering, Checkr. This course of requires a non-refundable $60 payment for background and credit score test providers.
How lengthy do you retain resumes on file?
Becoming a member of Liveops Nation is like beginning your very personal small enterprise. Brokers maintain the reigns. As impartial contractors, they will resolve when, the place, and the way lengthy to offer providers as their schedule permits. Brokers can select what applications they wish to take part in throughout their contract interval. The extra applications they certify to offer providers for, the extra alternatives they must generate income for his or her enterprise. In reality, we simply met with an agent from Dayton who has labored as an impartial contractor for a few years and he or she is thrilled with the pliability that Liveops offers.
What timeframe might be anticipated from acceptance to the primary paycheck?
Certification time varies for every alternative, however most brokers full new agent onboarding inside two weeks. Brokers are in a position to develop the mandatory onerous and delicate expertise to effectively perform the duties required by our prospects. Brokers are paid on receipt of invoices by both test or direct deposit — whichever the agent prefers.
Is that this a great job for somebody needing a versatile schedule and/or nonetheless working a full-time job outdoors of the house?
Completely. Liveops brokers have the chance to work round their lives. They’ve full management of the alternatives and the time commitments that they resolve to pursue. The agent can log in half-hour or 60 hours throughout the week, relying on what works greatest for him/her. That is precisely why our brokers love being part of Liveops Nation.
Are you able to give us a mean hourly pay or common pay vary?
Your corporation’ income is totally dependent upon your efficiency and the amount of service you present, in addition to the kind of program that you simply select. A few of our shoppers pay a straight talk-time fee, usually 25 cents per minute of speak time, and a few pay a base fee plus a bonus for fee. Some applications pay totally on fee. Gross sales incentives can dramatically improve income in your home-based business, so the higher service you present, the higher your income potential.
Any suggestions for making use of?
Actually take into consideration what it’s you take pleasure in doing and the way you see your profession growing over time. Brokers are in a position to continually evolve each their onerous and delicate expertise in addition to to actually turn out to be specialists of their specific curiosity areas — which is why our shoppers belief Liveops to assist perform their work with a versatile workforce.
Is LiveOps Proper for You?
There’s no proper or unsuitable reply to that query. LiveOps is a superb entry-level place for at-home calling and gross sales, and it might open the door for different (maybe better-paying) alternatives for you. In case you’re in search of one thing that can substitute a considerable full-time wage, LiveOps most likely received’t get you there. However in case you’re in search of a straightforward option to make some cash from house by yourself schedule, it’s price contemplating!
